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Privacy Notice

All Energy & Utilities Public Company Limited places great importance protection of your personal data. This Privacy Policy explains the practices regarding the collection, use, and disclosure of personal information, including the rights of data subjects under applicable personal data protection laws. 

1. Personal Data Collected

The Company collects and receives various types of personal data directly from you, including but not limited to: 

  • Contact Information: Name, address, phone number, mobile number, email address, etc. 

  • Identity Information: Gender, nationality, date of birth, occupation, identification card, passport, etc. 

  • Financial Information: Bank account details, credit/debit card information, electronic wallet account, etc. 

  • Transaction and Service Usage Information: Payment details, payment history, purchase records, order details, shipment information, complaints, claims, customer service call recordings, and related communication records. 

  • Other Information: Social media IDs such as LINE ID, Facebook ID, Google ID, Twitter ID, CCTV footage, and video recordings within Company premises. 

2. Purposes of Collection, Use, and Disclosure of Personal Data

The Company collects, uses, and discloses personal data for the following purposes: 

  • To verify identity and respond to requests. 

  • To improve, develop, and maintain the quality of services. 

  • To comply with legal obligations and cooperate with courts, regulatory authorities, government agencies, and law enforcement agencies. 

  • To exercise legal rights or protect the legitimate interests of the Company, such as fraud detection, prevention of intellectual property infringement, and legal compliance. 

  • To manage and prevent losses to the Company’s assets and premises. 

  • To ensure security in accordance with the Company's terms and conditions. 

  • To detect and prevent misconduct within the Company’s premises. 

  • To monitor situations. 

  • To prevent and report criminal activities within Company premises and maintain security and business ethics. 

  • To prevent or mitigate harm to life, body, and health. 

  • To protect other customers within Company premises for public interest. 

3. Storage, Retention, and Duration of Personal Data Retention

Personal data will be stored in physical documents within the Company's office or in servers accessible by the Company or authorized service providers. Any personal data provided will be retained for as long as reasonably necessary to fulfill the purposes stated above or as required by law, according to accounting standards, or to protect the Company's interests. 

The Company may disclose personal data to affiliated companies, subsidiaries, business partners, service providers, legal advisors, auditors, courts, regulatory bodies, government agencies, and law enforcement authorities. 

4. Your Rights Over Your Personal Data 

Where the Company is legally required to collect, use, and disclose personal data or to fulfill contractual obligations, failure to provide such data may prevent the Company from delivering its services or fulfilling its contractual obligations with you. 

Under applicable laws, you may have the right to: 

  • Access and/or request copies of your personal data. 

  • Transfer, correct, delete, destroy, or anonymize certain personal data held by the Company. 

  • Suspend or object to certain activities involving the use of your personal data. 

  • Withdraw consent for data processing, which may impact on the availability of Company services. 

  • Request disclosure on how the Company obtained your personal data without your consent. 

  • File complaints with the relevant regulatory authority. 

5. Company Contact Information

If you wish to exercise your rights regarding personal data or have any inquiries about your personal data under this Privacy Notice, please contact: 

Data Protection Officer 
Email: info@aeu.co.th 
Phone: +66 2-741-5700 

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